Thank you for shopping with us! durring Coronavirus Disease 2019 (COVID-19) Pandemic - We Are Open - Please Be Safe!

We are committed to the safety of our customers and employees as we navigate COVID-19. 

Our policy lasts 30 days. If 31 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

How do I return a product?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.  

You may make an AUTO RMA by putting your Order ID on the return pacckage by 
RMA/Order ID: YOUR NAME
1704 East Avis Drive, Madison Heights, MI 48071


To start a return, you can contact us at  returns@DeluxeComfort.com or   info@abmarketers.com

We’ll send you all instructions on how and where to send your package.



You can always contact us for any return question at info@abmarketers.com

 

What if I receive a damaged product

Damaged products:

Please inspect your package when it arrives. If it is defective, you must notify us within 30 business days of delivery.  Please email us at returns@DeluxeComfort.com or call us at 1-800-891-0718  and we will replace it and pay all shipping costs to and from your location. Please provide on email on the email a detailed description as to what is wrong with the item as well as your order number and contact information.

 

Return a product:

If you receive a product and it doesn't fit, or it is not what you expected it to be, most products can be returned. Product must be in its original packaging with all Instruction/Warranty paperwork. Product must be unused. To return a product please request an RMA (Return Merchandise Authorization) by emailing returns@DeluxeComfort.com . You must request an RMA within 30 days of receiving the product.

 

All Returns must be complete within 90 days. Orders returned without an RMA# or Order ID may not be identified or recognized and be returned back to sender and no refund will be issued. If order is identified and order is returned without an RMA# the product being a return will be charged a ZERO restocking fee and will included all actual shipping cost associated with the order.

 

Please Note: For products sold with promotions, coupons, or free shipping programs, you will be responsible for the actual delivery and return shipping fees that incurred to transport your item.

 

Restocking Fees:

A ZERO restocking fee applies to all returns.

 

Non-Returnable Products:

Items not in original packaging or used. Items that have been used. Certain products such as bathroom safety aids,, medical products, braces,  pessary's, c-pap masks, c-pap chinsstraps, cast , commodes, and of the LIKE, will never be a accepted return due to Michigan and Florida State Law regarding hygiene items. Special orders and any custom made product configurations and equipment, are not returnable.


Use RMA number:
The RMA (Return Merchandise Authorization) number must be visible on each package. Items returned without an RMA# will be refused and returned back to you. Returned products must be in new condition, in the original packaging with all paper documentation. Customer is responsible for return shipping.


Credits and Refunds:
We will credit full amount for your purchase (for our branded items) once the product is received. You will receive a refund to your credit card or original method of payment within 2 weeks of receiving the return.


Order Cancellations:
If you have placed an order with us and need to cancel it, please contact us immediately at,800-891-0718 We will make every attempt to stop your order from shipping; however we cannot guarantee that it hasn't shipped. Normal cancellation fee is 6% if your order has been processed. If your order has shipped, you will be responsible for the shipping charges to you and the return to us. This will be considered a return and treated accordingly. Orders for non-returnable products cannot be cancelled once shipped. Custom orders - the order is processed and assembly has begun.


Please - Do not refuse a parcel:
Since many products must be shipped back to an address other than where it was originally shipped from, never refuse a product. Refusing a shipment will result in 40% re-stocking charges plus all shipping costs. Also, without an RMA number, the package may not be identified or recognized as being a return and credit will be not be issued.


Terms :
For all prices and products, we reserve the right to make adjustments due to errors, shipping times, product discontinuation or typographical errors in advertisements.

 


twitter Facebook Google+ Bookmark and Share

Customer Service Representative by phone from the United States call toll-free 1-800-891-0718

For any HELP Text: 'DC SOS' to (313) 307-4720. For direct email = info@abmarketers.com or info@deluxecomfort.com

AB Marketers, LLC, 1702 EAST AVIS DRIVE, MADISON HEIGHTS, MI 48071