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Due to Michigan State Hygiene Laws, all personal care items are non returnable.
All defective medical supply products except (wheelchairs, scooters, and patient lifts, walkers) will be accepted by us for credit, exchange or repair, at our discretion within 10 days from the invoice date. All defective wheelchairs, scooters, and patient lifts will be accepted by us for repair or replacement only, at our discretion within 10 days from the invoice date. After 10 days, the manufacturer's warranty applies.
Due to the nature of your products, we do not offer refunds in any product due to hygiene purposes.
Some non-defective products may be returned for credit or exchange. Those returns authorized by us are subject to a restocking fee of 18%-20%, as well as the freight cost to deliver your item, and must be completed within 10 days of the date of invoice. Certain products such as any bathroom aid equipment like raised toilet seats, commodes. Also non-returnable items are erection aids, pillows, cushions, braces ,supports, pessarys, cpap masks, catheters, heating pads, briefs, supports braces, cast covers etc., will never be accepted return due to Michigan State law regarding Hygiene Items.
Damaged in transit
If you refused delivery because product was damaged and would like a refund, please send us pictures of the damage and call our Customer Service team at Toll Free Number: 800-891-0718 on business hours.
If you have any question about our product guarantee, don't doubt on asking us through our contact page, or call us at our Toll Free Number: 800-891-0718