Product Guarantee

Better Sleep Pillow Guarantee

30-Days Replacement Warranty

Our main goal is to maintain customer satisfied. We stand behind our workmanship and we warrant that the Better Sleep Pillow™ will be free of faulty workmanship or structural defects.

Please contact us within 30-days of original purchase date of your Better Sleep Pillow™ to receive an exchange.

If you decide that the Better Sleep Pillow™ is not the pillow for you, you may return this product to us within 30 days of the date of receipt of this product to receive a partial refund on this product. Due to the intimate nature of this product, a 75% refund less shipping and handling. When shipping your return to us, please provide your name, address, phone number, item number and description, reason for return, and a copy of the purchase receipt.

Our Address is:
AB Marketers, LLC.
Attn: Warranty Exchange
3333.E. Jefferson Ave.
Detroit, MI 48207-4237
Toll free: 800-894-0173

If you have any question about our product guarantee, don't doubt on asking us through our contact page, or call us at our Toll Free Number: 800-894-0173

Return Policy

All other products except the Better Sleep Pillow™ are under the following Return Policy. However, we do not accept returns on covers of pillows due to hygiene purposes.

Closed box
If the product box has not been opened, you can get a refund of the price you paid less actual outbound and return shipping charges. If the product you bought is shipped "free" because of a promotion, you will still have to cover the outbound and return shipping charges.

Open box
Due to the hygiene issues on our bedding products, we cannot offer refunds from opened boxes. Original packaging is required. If Original packaging is not available, refunds will not be possible.

Shipping Issues

Wrong product shipped
If you have received the wrong product, you will not be responsible for shipping costs of the return. In the case that you have changed your order and we could not meet your request in time, you will have to pay applicable return and/or re-shipment costs.

You've refused our shipment by mistake
You will be responsible for redelivery charges and/or for additional shipping fees incurred prior to redelivery.

Delivery not possible

Customer mistake
You will have to pay re-delivery shipping costs when the initial shipment fails because you entered incorrect delivery information.

Address was changed after the Order was shipped

You will have to pay re-delivery shipping costs when the initial shipment fails because you changed your address after shipping an order.

Order mistake
We will be responsible and will provide free re-delivery.

REFUNDS

Due to the nature of your products, we do not offer refunds in any product except The Better Sleep Pillow™. We neither provide refunds on pillow covers due to hygiene purposes.
In special cases we can offer you a refund. These are the only cases in which you can require a refund:

Pre-shipment cancellation
Refunds are provided only if you cancel an order before it is shipped. In this circumstance, we will refund 100% of the product cost less shipping and handling.

Post-shipment cancellation
If you cancel an order once it has already shipped, upon receipt of the returned or rejected package, we will issue a 75% refund of the product cost less shipping and handling.

Damaged in transit
If you refused delivery because product was damaged and would like a refund, please send us pictures of the damage and call our Customer Service team at Toll Free Number: 800-894-0173 on business hours.

If you have any question about our product guarantee, don't doubt on asking us through our contact page, or call us at our Toll Free Number: 800-894-0173